We keep your downpayment [Covid Cancellations]
We protect you and we protect ourselves [Covid Measures]

For COVID-19 we keep your downpayment

Everything will be fine

If you cannot come due to COVID-19 we will keep the downpayment

First of all, thank you for considering booking with us. In recent months the Coronavirus has been generating an exceptional uncertainty situation. It will take longer or it will take less, but it is certain that we will move forward.

We all want to leave the virus behind and return to normalcy as soon as possible, but by not knowing the exact date on which our society can return to normalcy, we want to convey a message of calm and coherence amidst so much uncertainty.

Today, our accommodations are open and we follow a prevention protocol following authorities advices. We also take a number of additional measures that you can see in detail in our special section measures against covid.

Remember that our lodgements are rented entirety, they do not have common areas or spaces shared with other guests and we have kept them ready at all times since we have the whole year open.

You can continue to make your reservations normally for future dates. In the event that due to the mandatory official restrictions that may exist when you have to come, it is not possible for you to reach the house, we keep 100% of the downpayment and offer you two options :

1. Get a voucher that you can use for any stay in any Naturaki lodgment during the 18 months following the date of entry of your original stay. 
2. Modify your booking dates to come later keeping downpayment that you have already delivered and without any cost on your part (choosing the season of year you want, if you keep the season the price will remain, if you change it the price will also change).

In the event that there are no mandatory restrictions, our cancellation policies will remain the same. However, when you come to our accommodation, please use common sense, follow the recommendations to prevent contagion (mask, distancing and hygiene) and do not expose yourself to risky situations unnecessarily.

Remember that our houses are ready and in small villages or in the middle of nature, that is, with a very low population density and are an ideal environment to enjoy the calm and recover from the uncertainty we are experiencing these months.

We are waiting for you soon in Naturaki, with the same enthusiasm and desire as always.

We wish you health, strength and encouragement.

Make your reservation with confidence.
10 years of experience, 79 houses, 8.300 real opinions and 25,000 guests last year support us.

Guests

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