Frequently asked questions

1. What is Naturaki?

At Naturaki, we exclusively market charming, countryside houses. We are an agency that handles advertising and bookings and we act as an intermediary between owners and guests. We have our own houses and we also manage bookings for all the other houses that appear on our website. The fact that we manage them exclusively enables us to optimise quality and their services given that we select each one individually and we personally know all the owners.

2. What will we find at the house?

We rent the entire house. You need to bring your own food and personal hygiene products. Some houses are equipped with basic items such as salt, oil, etc. All of the houses come with home cleaning products. No shower gel or shampoo is included in the houses. In the “house” and “rates” section, you will find everything that is included in the rate. If you have any queries, please call the owner of the house (at the telephone number we have indicated in your booking confirmation).

3. When can we do the check-in and check-out?

The email you will receive with the booking confirmation also indicates the telephone number of the owner of the house. You must contact the owner directly to let them know what time you will be arriving. That way they can have everything ready and will be waiting for you at the house at the time agreed upon (usually from 17h but there are some owners that allows the check-in before).

The day that there is a c/out and a c/in the same day, the cleaning must be done between guests, so check-out will be before 11h and check-in will be from 5pm, check with the owner. In low season and bank holidays, you can enjoy “late check” out on Sundays, untill 17h.

4. When should we make the rest of the payment?

Payment must be made in cash upon arrival at the house. At that time, you will sign the rental contract which will also serve as proof of payment. The tourist tax must also be paid. In case the accommodation is within the category of housing for tourist use, the tourist tax will be 1 € per night per person over 16 years. With a maximum of 7 nights. In case the accommodation is within the category of Rural Tourism Accommodation, the tourist tax will be 0,50 € per night per person over 16 years. With a maximum of 7 nights.

5. When should we make the deposit? When and how do we get it back?

The security deposit upon arrival at the house is 300 € to pay in cash or by credit/debit card ( depending each house), it will turn on within 48 hours from the date of departure, to verify the correct state of accommodation.  If the security deposit had been made with credit/debit card it will give back in the same card, if it had been made in cash will be returned by bank transfer to the account number provided.

In case of damages – leave the house dirty, do not throw garbage, throw cigarette butts on the floor or garden, throwing objects at the pool or misuse of the pool, let up the dogs on the sofa, use the blankets for dogs and any misuse of the house that represents extra hours of cleaning or not complying with any of the customer obligations specified in general booking conditions –  Naturaki and homeowner reserve the right to withhold the appropriate amount to cover the cost of damage caused or extra hours of cleaning. If damages exceed the amount mentioned, and the owner Naturaki take appropriate legal action.

6. How do we determine the total number of people?

Children under 2 years of age are free of charge as they will be sleeping in a crib and will not occupy an additional place. The crib is free.

Children over 2 years of age need to sleep in a regular bed and are considered as occupying an additional place. They must be included when counting the number of guests.

7. Is there a cot/highchair at Naturaki houses?

All houses are equipped with at least one highchair and one crib, both free of charge. If you need a crib, please let us know at the time you make your booking and prior to your arrival so we can have it at your disposal. Remember you must bring your own linen for the crib.

8. Is the final cleaning of the house included?

Upon check-out, you must leave the house under the same conditions of order in which you have found it and throw away any trash generated. We then do a thorough cleaning to leave it prepared for the next clients. If your stay is longer than 2 weeks, we include an extra cleaning (change of sheets, towels and bathroom cleaning).

9. Can we bring our pets?

Dogs are allowed in most houses; however, other animals are not. There is a supplement of €30 per dog (maximum 2) per rental to cover additional cleaning charges.

10. Can we have a party?

In our houses it is not allowed to organise parties that resemble a “nightclub”, carrying music gadgets (speakers included) external of the house, nor using speakers or playing music outside the accommodations. Neither is allowed any celebration that involves an amount of people exceeding the maximum capacity of the house. It is very important to abide by this rule as none of the houses has the legal authorisation to hold celebrations of this kind and anything to the contrary is grounds for immediate expulsion from the house.

11. What happens if there are more people than what appears on the booking confirmation?

The number of people may not exceed that which is indicated on the booking confirmation. If there will be more people, you must specify this at the time you make your booking.

If there are more people than previously expected and the capacity of the house permits, we can update your booking and send you a new booking confirmation.

12. There are cups in the house?

It depends on the house, it is best to consult with the owner of each house. Some houses have cups and some doesn’t have.

13. What is the distance check in?

The distance check in is the choice for customers arriving outside of our office hours (Monday to Friday from 10am to 14pm and from 16h to 20h, except on July and on August) or who want to go directly to the house without coming to our office before.
The distance check in means that a few days before the day of the entry we send you the contract and pending payment details to get everything ready and able to go to the house without coming to our office before.

14. May we visit the houses before making a booking?

All the photographs and the information displayed in each house that appears on the web faithfully correspond to the current and real situation of the houses. Each house is property of a different owner, therefore the logistical complication that it represents to show them with previous reservation, is why we do not make visits to the houses.

Do you still have more questions?

Send us an email to info@naturaki.com or contact us and we will be happy to assist you.