FAQ

It is not allowed to be more people thant the number of people established in the booking confirmation. In case of being more people some of the days of your stay, you must notify it when making the reservation.

If at the end you are more people than originally planned, and the maximum capacity of the house allows it, we can update your booking and resubmit the booking confirmation with the updated number without any problem.

The accommodation's occupancy will be limited to the number of people indicated in the contract, including children without their own bed and older than 2 years. The owner or person responsible for the accommodation may prevent from going into the accommodation in case of exceeding the number of people allowed. If it is detected that during the stay there is a higher number of people than the authorised, the booking will be automatically cancelled, and the house will be evicted.

In case of daytime visits, check rates.

It is allowed to receive visits in the house as long as the sum of the people housed (guests) and the visits does not exceed the maximum capacity of the house. Children from 2 years old are already counted.

If the total number of guests + visitors is equal to or less than the minimum capacity of the house, no supplement has to be paid.

If the total number of guests + visitors exceeds the minimum capacity of the house, a supplement of €15 per visitor will have to be paid.

To clarify about the visits allowed and their cost, when we send you the reservation confirmation email we will detail it clearly and simply.

An example:
The house Hostal Vilafreser has a minimum capacity of 10 guests and a maximum capacity of 12 guests.

• If I have booked for 12 people, can I receive visits during my stay? No, since you have already booked for the maximum capacity of the house.
• If I have booked for 8 people, can 2 people come to eat one day at the house during my stay? Yes, since adding the 8 guests + the 2 visitors you will be 10 people (= the minimum capacity of the house) you will not have to pay any supplement for the visit.
• If I have booked for 8 people, can 4 people come to eat one day at the house during my stay? Yes, since you will not exceed the maximum capacity of the house Adding the 8 guests + the 4 visitors you will be 12 people (2 people more than the minimum capacity that is 10 people), the first and second visitor will not pay a supplement, the third and fourth visitors will have to pay a supplement of €15 each.

All the accommodations include at least one high chair and one cot, both free of charge.

If you need a cot, remember to let us know when booking or before coming to the house so we can prepare it for you.

Remember that cot's sheets are not included.

On leaving, you must leave the house in the same order conditions in which you have found it and throw away any trash generated. We then do a thorough cleaning to leave it prepared for the following client.

If your stay is longer than 2 weeks, we include an extra cleaning (change of sheets and towels, and bathroom cleaning).

Dogs are allowed in most of our houses, but no other type of animal is allowed.

Guide dogs are accepted in all our houses on presentation of the corresponding certificate and accreditation.

There is a supplement of €30 per dog (maximum two per house) and stay for additional cleaning.

Once the booking is checked and the payment received, a booking confirmation email / payment receipt is sent. The booking is considered confirmed by Naturaki once the confirmation email of payment / payment receipt has been sent and, in no case will be considered confirmed before.

In case there was any irregularity in the booking and it was not accepted by Naturaki, the down payment, if any, will be refunded fully.

At the time of making the booking a down payment must be paid, specifically the 25% of the total booking amount. If, 3 days after the pre-booking date the down payment has not been received, the booking dates will be unlocked.

The remaining amount must be paid upon arrival in cash or by credit card (consult the house's payment methods in the house description on our website or on the booking confirmation email. If it is not specified, it does not accept credit card payments.
At this same time, the rental contract will be signed, which will also be used as proof of payment.
The tourist tax will also have to be paid. In the event that the accommodation is in the category of tourist use (HUT), the tourist tax will be 1,10 € per night per person over 16 years, with a maximum of 7 nights. In case the accommodation is in the category of Rural Tourism Accommodation, the tourist tax will be 0,66 € per night per person over 16 years, with a maximum of 7 nights.

In all the stays in our houses we ask for a deposit that is calculated at the moment directly to the reservation section. The deposit is returned in cash or by credit/debit card (depending on each house).

The deposit is returned within a maximum period of 48 hours after the end of your stay, in order to check the correct condition of the accommodation. If the deposit is left with a credit or debit card it will be returned to the same card, if it has been left in cash it will be returned via bank transfer to the account number provided.

In case of damages (dirty house, trash is not thrown away, stools on the house floor or on garden grass, objects inside the pool or misuse the pool, dogs on the couch, blankets used for dogs and any other misuse of the house that represents additional cleaning hours or does not meet any of the client's obligations specified in the contract) Naturaki and the owner of the house reserve the right to withhold the pertinent amount of money to cover the cost of the damages caused or the hours of extra cleaning needed.

In our houses, organise "nightclub" parties, carry external music devices (including loudspeakers) in the house, place loudspeakers outside of the accommodation or play music outside are not allowed. Nor celebrations that involve a number of people superior to the maximum capacity of the house.

It is very important that you respect this point since none of the accommodations have legal authorization for this kind of options and a celebration of these kind in any house would lead to immediate eviction.

Regarding the events or weddings, the only house adapted to celebrate them is Mas Frigola (always with a prior booking and with a separate cost).

We are sorry, but we do not show the houses without having a booking.

Our descriptions, photos (real and made by ourselves), plans, opinions and all the information exposed in each house description on the web correspond faithfully to the current and real situation of the houses. We have been in every home and we have verified its quality. In addition, we show the distribution plans so that you can easily plan your stay without having to visit the house.

Each house belongs to a different owner therefore the logistical complication that represents showing them before booking, is the reason why we do not allow visits to the houses.

When the client leaves the house before the check out date of the booking, he must pay the total amount for the remaining days.

Date booking modifications are accepted only within the 72 h after the confirmation booking receipt and always when it still remains more than 15 days for the check-in date. In no case delaying the check-in date will it be accepted nor keep the money for future reservations.

In case you want to change your dates, and always if the house is available, Naturaki can offer you to bring forward the booking dates (that means to come to the house before your booking dates). In case there is no availability or it does not works for the client, the booking will be considered as cancelled.

If you want to cancel your booking within the 72 hours after having received the booking confirmation email, you will receive 100% of the down payment.

For minor changes such as include animals, add or subtract people, add cots and other extra services, please come into contact directly with Naturaki to update the booking.

House booking changes are accepted only within the 72 h after the confirmation booking receipt and always when it still remains more than 15 days for the check-in date.

In no case a change of house will be accepted (except for the aforementioned cases) nor the money will be kept for future bookings, since each house belongs to a different owner.
 

It depends on the house, we recommend you to ask it directly to the owner of each house. Some houses have it, but some others do not.

The swimming pools of the houses will be open from Easter to the last weekend of October.

The wading pools of the houses will be available from Saint John eve (June 24th) to the last week of August.

Houses must be left tidy. This includes, more or less, that the crockery must be clean and placed in its place, the refrigerator with no traces of food and garbage must have been trashed. If the renter does not leave the accommodation in the aforementioned condition, the owner reserves the right to cover any extra cleaning expenses through the deposit.

You have to keep in mind that houses are usually located in very calm villages or neighbourhoods, so you must respect the neighbours and the Rules of the Community of Owners to which the accommodation belongs. In case of negligence or inappropriate behaviour, Naturaki and the owner reserve the right to cancel the rental contract with immediate effect and without prior notice.

In this case, Naturaki will not be obligated to return the rental amount paid by the client.

For the welfare of neighbours, it is not allowed to carry out "nightclub" parties, bring external music devices (including loudspeakers) to the house, place speakers or play music outside of the accommodations.

We are in love with the area and we know it very well. In the surroundings of the house there are numerous and varied activities. In the "Location" section of each house you will find the closest places we recommend. In order to have some more information you can also visit our blog, in which since 2013 we have compiled more than 50 proposals to do in the area.

It is the option for customers arriving outside of our office time (from Monday to Friday from 10 am to 6 pm, except July and August that we also are open on Saturdays at the same time) or for those people who want to go directly to the house without the need to come to our offices.

It allows you to go directly to the house without having to go through our office or be aware of the arrival time. It will only be necessary to sign the contract, attach the ID or passport and make the online payment with a credit or debit card.