Who we are, where do we come from and where do we go?

During the last year we hosted more than 25,000 customers and we had more than 950,000 visits to our website.

About Naturaki:

At Naturaki we are a team of people dedicated to managing rural and charming houses in Girona and Costa Brava area.

With passion, effort and energy, our goal is to professionalize the management of holiday accommodation, incorporating four key elements: technology, marketing, the best customer service and the best attention to the owners. Naturaki is a young and consolidated company that was founded in 2011 and that we have not stopped innovating in the sector. Year after year we are renewing and increasing the houses in management and currently we manage 67 exclusively. Over these years we have hosted more than 73,000 people, we have more than 6,200 real opinions with an average valuation of 9.3 and 30% of customers are repeaters. Our goal is that Naturaki's houses are a second home for those staying there, and it is also for those who work with us betting on stable and long-term relationships. We value the experience after years of work together with the owners and also with the people who work on the team. Over the next few years we are still waiting for you very intense and with many new features. The range of options is wide, from being able to extend Naturaki to other territories and continue to take more housing, to entering new sectors, in any case, our goal will always remain the same "to make your stay an unforgettable experience".

Thank you very much for your confidence!

The origins of Naturaki:

The helm is directed by Narcís and Carme: brothers, friends and founding partners.
Carme Vilà is the general manafer. Manage customer service, sales and capture of new accommodations. Graduated in ADE by the Girona University, postgraduated in Marketing and Sales for Small Entreprises and postgraduated in Team Leadership.
Narcís Vilà is the technical and maintenance manager and developer of new projects. Graduate in ADE by the Girona University and Master in Online Marketing and Electronic Commerce. Web developer since 2000.
The origins of Naturaki go back years... Naturaki is the set of a series of "coincidences" and the result of a great effort and desire to move on.
Formally, the company was formed on January 26th, 2011 , although the embryo had been brewing for years.
Since we were young we have shared a very curious passion, to go to see houses, admire them and observe their details. Narcís had considered studying architecture or interior design and Carmen considered to sale houses, but our paths led us to live other life experiences.

Since 2001 Narcís was dedicated to website creations through comexus.net where his specialty was country houses toursim. He always complained about it: "country houses tourism needs to be professionalized". The business worked and in 2007 he ended up building a house destined to live there, but he lived in just a short time, only a year and a half. The house was closed for a while and when the crisis became deeper it began to rent it occasionally as a vacation rental. All country houses tourism customers complained that with the crisis, the bookings had fallen sharply and that the web service, though it was very good, was too expensive. So, he proposed that instead of paying the website, he would handle managing the reserves and would charge a commission only based on the sales he was able to generate.

Parallel to this, Carme was working in the hotel sector of the Costa Brava for a few summers, enjoying and learning about the treatment with people when they were on vacation and seeing their needs, always repeated, "the client is on vacation enjoying the its limited free time and we are lucky that he has chosen our hotel to stay, that his experience is unique is partly my responsibility". Next, and combining it with the university, he spent two years working as a commercial in the hostelry sector, acquiring extensive experience in customer loyalty, negotiation and attention to the suppliers. With this combination, Carme could better understand the needs of both the end customer and the suppliers. Then he worked in some other company without finding its place. So shortly after making a small tasting by managing reservations, she decided to travel to Asia. A subject that did not want to keep pending for later, an intense trip with a one way ticket but without a return ticket.

Once she was back home, and after a heated meeting between Narcís and Carme during a December afternoon at the Terra bar, in Girona, they agreed that after Christmas the company would be created and they would start working together.

Awards and recognitions:

Since our inception we have been very active in the world of entrepreneurship in Girona and Catalonia. We followed several examples, and we became also an example. The greatest recognition we have is the continuous increase of regular customers, the number of owners who continue to rely on us year after year and the stablished professional team we work with.

Externally, over the years, we have received the following recognitions and prizes:
- 2011-> Chosen to participate in the first edition of Yuzz .
- 2013-> Chosen to participate in the first edition of the Start-Up Catalonia program . Focused on companies with a lot of projection.
- 2014-> Award for the best initiative of digital marketing in Girona at the prizes e-tech.
- 2014-> Finalists for the ICT company award emerging in e-tech permissions .
- 2015-> Award for the best website of the 2015 Cactus Prizes .
- 2015-> Chosen by the program 'Support to business activity' of the Diputació de Girona aimed at promoting the projects of 14 innovative or technology-based companies in Girona

We have made many presentations and interviews talking about entrepreneurship and companies. In addition every year, we go to the UdG to lecture on entrepreneurship.

Annual meeting of owners:

What is it and what do we do?

The owners say: "It is a great opportunity to meet everyone, share experiences, doubts and concerns. It is a good time to face each other and relate to us beyond the web, the telephone and the emails.".
To Naturaki, it is a good time to meet all the owners, to value the finalised year and to predict the next ones. We also choose a topic that normally generates doubts to most of the owners and we talk about how we solve it and we share examples... In the end we all find similar doubts and be together one day for sharing experiences helps everyone to see the the things clearer and easier. In the last 2019 the subject was "When tje deposit must not to be returned." And there are also many ideas, it is a good time for the owners to "make the wish list" and it gives us ideas on how to continue improving and where to continue devoting resources and efforts.
Thanks to the success of this last edition in 2019 we have decided to repeat it annually.

This is the video:

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