We keep your downpayment [Covid Cancellations]
We protect you and we protect ourselves [Covid Measures]

Cancellations related to status alarm due to coronavirus

Everything will be fine

If the accommodation you book has to remain closed because of the COVID-19, we will keep the deposit

First of all, thank you for considering booking with us. In recent days the Coronavirus has been generating an exceptional uncertainty situation. It will take longer or it will take less, but it is certain that we will move forward.

We all want to leave the virus behind and return to normal as soon as possible, but as we don't know the exact date when we can go back to normality, we want to give you a message of tranquility and consistency in the middle of so much uncertainty.

At this moment, the state of alarm has been officially decreed and approved until May 24, and borders officially closed till June 15. Our accommodations have been open since May 18 and we follow a prevention protocol following authorities advices. We also take a number of additional measures that you can see in detail in our special section measures against covid.

Remember that our lodgements are rented entirety, they do not have common areas or spaces shared with other guests and during these weeks we have kept them ready as we are open all year and we are lodging customers normally.

You can continue to make your reservations normally for future dates. In the event that due to the mobility restrictions or closing of borders that may exist when you have to come, it is not possible for you to reach the lodgement, we will keep you 100% of your downpayment and we will offer you two options:

1. Get a voucher that you can use for any stay in any Naturaki lodgment during the 18 months following the date of entry of your original stay. 
2. Modify your booking dates to come later keeping downpayment that you have already delivered and without any cost on your part (choosing the season of year you want, if you keep the season the price will remain, if you change it the price will also change).

When mobility restrictions legally end, and we expect them to be soon, our cancellation policies will continue to be commonplace. 

Remember, when everything has happened and the situation is normalized, that our houses are ready and in small villages or in the middle of nature, that is, with a very low population density and are an ideal environment to enjoy the calm and recover from the uncertainty we are experiencing these days.

We are waiting for you soon in Naturaki, with the same excitement as always and eager to return to normal.

We wish you health, strength and encouragement these days.

Make your reservation with confidence.
10 years of experience, 73 houses, 7.600 real opinions and 30,000 guests last year support us.

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