Holiday cottages in Serinyà

We have been three families with children for a week and we have been super comfortable. Spacious rooms, each with its own bathroom. Playground and space to play. The pool is fenced so it is safe. Jaume and his family are very friendly and willing to help in everything that was in their hands. From the house you can reach the beach in half an hour and Banyoles lake in 15 min. Since it is a livestock area there are many flies and mosquitoes but it is an inevitable thing and there are mosquito nets on all windows.

Naturaki respond: We are very pleased to know that you enjoyed your stay. We are glad that the mosquito nets have helped. We hope you can return very soon and continue to enjoy the surroundings and our welcome.

Excellent house, super friendly staff. It was like a hotel with its towels on the beds, everything super clean and very well thought out.

We spent 4 super good family days, nothing was missing, super important that there are air conditioners throughout the house, and they work wonderfully. The outside area is very pleasant and comfortable, the large table is perfect and the size of the pool too. The attention of Arnau and his father has been a 10.

The house has a somewhat uncomfortable layout. You have to be up and down the stairs all the time as the living area is upstairs. The rooms facing south or east, which are all but 2, get quite hot and the fans are not enough. The living area is very good, thanks to the air and its size, it is very comfortable. You have to be careful with the children with the electrified fence and the dogs can pass under the fence calmly.

Naturaki respond: Thank you very much, Irene, for sharing your opinion. We're glad you liked the day area and enjoyed it. We will take note of the heat in the rooms to see how we can improve it. We will also review the safety aspects you mentioned. We hope that, despite these details, you enjoyed your stay.

It was a great stay, the house is beautiful and the treatment of the owners unbeatable. We were very comfortable at the pool and doing the barbecue.

The house is very well equipped, everything is quite new and the location is excellent: secluded, quiet and perfect for disconnecting. As for the facilities, we have no complaints. However, we believe that there are several aspects that should be improved. The main one is the issue of flies: many entered the house and there was a large amount of dead flies on the floor throughout the house. Mosquito nets on doors and windows would be a much needed improvement. We also did not find the presence of a camera pointing towards the pool area appropriate. We understand that there may be security reasons, but it affects the privacy of the guests. In fact, we felt uncomfortable knowing that we could be being recorded while enjoying the pool. On the other hand, although they finally returned the deposit to us, we were told that on a next occasion they could charge us an additional 50 € for cleaning because the floor had become a bit sticky after a bottle broke. We cleaned it as soon as it happened and, although it is possible that some residue remained, it seems to us an excessive claim considering the price of the accommodation and that the house was left in good general condition, far from being dirty or neglected. In summary, the experience was good thanks to the house and its location, but these details are not necessary.

Naturaki respond: Thank you for sharing your experience, Judith. We are glad that you liked the house and its location. We regret the inconvenience with the flies and take note about installing fly screens. Regarding the camera, it is only intended to ensure security and control access, especially when there are no guests in the house, but we understand your concern. After considering it, we have changed the camera's location to avoid making guests feel uncomfortable. About the cleaning, we make a great effort in maintaining and cleaning the facilities so that all guests can enjoy the house, and it is for this reason that, much to our regret, on some occasions we are forced to apply a security deposit withholding when guests have not left the house in the expected conditions. However, in your case, considering it was an accident and that the rest of the house was alright, we ultimately decided not to withhold the deposit.