Hostal Vilafreser

What is the maximum capacity of Hostal Vilafreser and how is it calculated?

The maximum capacity of Hostal Vilafreser is 12 people. For your comfort and in compliance with the regulations, the maximum capacity of the house cannot be exceeded in any case.
In this house, children from 2 years old are counted when calculating the maximum capacity of the accommodation. Babies are not counted in Hostal Vilafreser.

What kind of swimming pool does the house have?

The swimming pool of Hostal Vilafreser is chlorinated.

When are the swimming pools opened?

Hostal Vilafreser has an outdoor swimming pool.
You can enjoy its swimming pool from Easter or from April 1st (in the event that Easter is later than April 1st) until the last weekend of October.

What kind of coffee machine is there in Hostal Vilafreser?

The house has a Filter coffee maker, Coffee percolator type coffee machine.
In the equipment and services section of the website, we detail this information with all the utensils and appliances you can find in the house.

Are there towels in Hostal Vilafreser?

Yes, there is one large towel and one small towel per person. In the equipment and services section of the website, we detail this information with all the utensils and appliances you can find in the house.

Are there sheets in Hostal Vilafreser?

Yes, you will find the house ready with sheets included. In the equipment and services section of the website, we detail this information with all the utensils and appliances you can find in the house.

Is there a crib in Hostal Vilafreser?

Yes, the house has 1 cots on request. Please note that cot bed linen is not included and you will have to bring it yourself. The dimensions of the cot are 60x120cm. In the equipment and services section of the website, we detail this information with all the utensils and appliances you can find in the house.

Is there a high chair at Hostal Vilafreser?

Yes, the house has 1 high chairs always at your disposal without prior reservation. In the equipment and services section of the website, we detail this information with all the utensils and appliances you can find in the house.

Is there a paella grill (paellero) in the house?

No, there is no paella grill in this house.

Are dogs allowed at Hostal Vilafreser?

Yes, dogs are accepted with a supplement of 40€ per dog with a maximum of 2 dogs.

Is there a hair dryer at Hostal Vilafreser?

Yes, there is a hair dryer in the house. Hair dryers are a common service and we have them in all the houses on our website. In the equipment and services section of the website, we detail this information with all the utensils and appliances that you can find in the house.

Is there air conditioning in Hostal Vilafreser?

Yes, the house is equipped with air conditioning in some of the rooms. In the distribution plans you can see in detail which rooms are equipped with air conditioning.

Do I need to bring coal?

For the barbecue, in the house you will find a 3 kg coal's bag and tablets to start the fire as courtesy (free of charge). If you think you will need more coal you will have to bring it yourself.

Is there firewood in the house?

From the first weekend of October to the last weekend of April, in the house you will find 20 kg of firewood as well as tablets to light the fire as courtesy (free of charge) so that you can light the fireplace

What is included in the basic cleaning kit that I will find in the house?

In all our houses you will find a basic cleaning kit on the day of your arrival. This cleaning kit includes: scourer, kitchen towels, dish soap and trash bags.

In the equipment and services section of the website, we detail this information along with all the utensils and appliances you can find in the house.

What basic utensils are there in the house?

In the house you will find complete crockery and cutlery for the maximum number of people that the house can accommodate, wine and cava glasses, glasses, at least 2 rolls of toilet paper in each toilet, 1 roll of kitchen paper, the basic cleaning kit and a clothesline (note that clothespins are not included).

In the equipment and services section of the website, we detail this information together with all the utensils and appliances you can find in the house.

Is there a dishwasher in the house?

The house is equipped with a dishwasher. In the basic cleaning kit you will find in the house you will also find a few tablets for the dishwasher as well as the scourer and a bottle of soap to wash the dishes manually.

In the equipment and services section of the website, we detail this information together with all the utensils and appliances that you can find in the house.

Is there a washing machine in the house?

All our houses are equipped with washing machines. Remember that the detergent for the washing machine is not included and you will have to bring it yourself.

In the equipment and services section of the website, we detail this information together with all the utensils and appliances you can find in the house.

Are there games in the houses?

Most of our houses are equipped with board games as well as facilities for playing football, volleyball, basketball, table tennis or pétanque.
As a precaution, we recommend that you bring your own balls and playing equipment to ensure that the games are complete and in good condition.

What time can we check in and out of Hostal Vilafreser?

The usual check-in time is at 5pm and the usual check-out time is at 11am. However, if the house has not been occupied the night before your arrival or is not occupied again on the same day as your departure, it is very likely that you will be able to enter before 5pm or leave the house later than 11am. On Sundays and bank holidays, you can enjoy the house until 5pm.

To be able to confirm the time of entry and exit, once you have completed the online check-in, you can contact us 2 days before the date of entry and we will be able to confirm it to you.

In addition, if the day of your departure from Hostal Vilafreser is Sunday or a bank holiday and you want to leave the house later than 5pm, you have the option of hiring a night check-out that will allow you to enjoy the house until 9pm. You can contract the night check-out at the time of making the reservation, through the booking confirmation email or from the customer extranet.

When and how to make the payments for the reservation at Hostal Vilafreser?

To be able to confirm the reservation, you will need to make a payment of a downpayment of 25% of the total reservation by card, bank transfer or using a bonus or gift check.

Hostal Vilafreser offers the option of online check-in. You can pay the rest of the outstanding amounts such as the tourist tax, the deposit and the outstanding amount of the house rental in a very easy and convenient way. If you want to go directly to the house without going through our offices, you can check-in online or remotely. A few days before the day of entry (recommended between 3-4 days before), you can access the link in the booking confirmation email to check-in online and in this way, fill in the personal details of the booking holder, sign the house rental contract, attach a photo of the identity document of the reservation holder and make the payment of the outstanding amount of the reservation with a credit or debit card (house rental, tourist tax, deposit) .

Where and how do I pick up the house keys?

When you have completed the online check-in, we will validate the documentation and the payment and send you the "confirmation for distance check-in" email with 3 attached documents: the copy of the rental contract, the house rules, and finally and most importantly, the "Stay sheet" with the contact phone number to resolve any incident during your stay, some practical information of the house and the code and the instructions to be able to collect the keys into the mailbox the house itself.

How can I contact the homeowners?

If you have any questions about Hostal Vilafreser you can [contacte_link] ask us and we will try to give you an answer as soon as possible.

This house is managed directly by us. If you have any questions, you can ask us directly through the [contacte_link]web form or by email.

How can I request the invoice for the stay?

You will be able to request the invoice for your stay at Hostal Vilafreser during the online check-in process where you will have the option to enter the data you want to appear on the invoice and in this way, when the stay ends , the homeowners will receive an automatic notification to prepare the invoice and they will send it to you.

Who can I contact if I have any incident during the stay?

We manage this house directly from Naturaki. To resolve any incident during your stay you must contact Naturaki directly. You will find our contact numbers for incidents during your stay in the online check-in confirmation email you will receive as soon as you finish the online check-in.

Is the website information up to date?

At Naturaki, we constantly review the information about the house shown on the website to ensure maximum transparency and to offer updated information for all our houses. However, some of the equipment and services at the house may be modified or removed in case of damage, repair, or replacement. We always strive to resolve it as soon as possible so that our guests' stay is not affected.

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